FAQ’s

Does ChatFortress provide training on HIPAA?

Yes, our team provide lesson plans on HIPAA compliance, ask the Team how you can add this lesson plan to your user access. HIPAA Compliance track consisting of 3 episodes. These episodes will be inspired by a real life HIPAA breach, and our teaching will focus on typical end users who handle medical records.

HIPAA Lesson 1:

Verify the email address of whomever you are sending an email to prior to clicking the ‘send’ button. Call anyone who is requesting electronic protected health information (EPHI) in order to verify their identity. Use hardware encryption for any portable devices which access, transmit, or store EPHI. Wipe the hard drives of any old devices – or physically destroy them – before they are disposed of to ensure criminals can’t access any of the information that’s still stored there.

HIPAA Lesson 2:

Under HIPAA, staff member must not access an electronic health record without the need to do their job. Doing so is a violation of Federal law and the patient’s civil rights. EPHI must be sent encrypted, as opposed to sending it via text message from personal devices without proper encryption. Only the minimum amount of information should be sent to satisfy a request, and the email account should be protected with a strong, complex password. HIPAA violations must be reported when they are discovered. Failure to do so is, in and of itself, a HIPAA violation.

HIPAA Lesson 3:

YExplains the Office of Civil Rights and its involvement with HIPAA. Stresses the importance of security awareness training for hospital staff. Reviews the important points introduced in Episodes 1 & 2.

Does ChatFortress provide training on PCI-DSS COMPLIANCE?

We have developed a unique 3-part series on PCI Compliance as it relates to the end-user. The series is done all through storytelling, and one of the largest credit card breaches in history was inspiration to the story. This series specifically focuses on the “end-user” i.e. those employees, primarily in the back office, who come across credit card information as part of their daily responsibilities. There is also has a 4th PCI Episode that specifically addresses “card-handling.”

Does ChatFortress provide training on GDPR?

We have unique 5-episode series on GDPR designed to give end-users a broad understanding of what GDPR is, and the rules that will apply to data-subjects (people) and data-controllers (usually companies). The series is done all through storytelling, emotionally engaging the end user.

Do I need a Learning Management System(LMS)?

No, ChatFortress provides you access to the ChatFortress LMS which is created on our proprietary platform integrated with selfie-login. There are no apps to install and your users can access your lessons from anywhere.

Cybersecurity Awareness Monthly Subscription

Is a month to month subscription that varies based on the user licenses you purchase. Licenses are billed on a rolling 30 days. There are no refunds or credits for unused licenses. Account admins have full access and control assign and revoke licenses of users within the ChatFortress platform. You also have access to the ChatFortress team who can assist you with your account management